The challenge
When faults are reported through scattered channels, response is slow, calls repeat and managers lack a live picture. Our unified platform captures every fault from the call centre, mobile app or web portal, geo-tags it, routes it to the right team, escalates when needed and shows live status to managers and the public.
Scope and core objectives
Multi-channel logging
Log faults through call centre, mobile app and web portal into a single register.
Geo-tagged tracking
Maintain a live operational picture of all active faults with precise location data.
Routing and escalation
Dispatch immediately to the relevant technical team, with escalation triggers for overdue jobs.
Public transparency
Status updates reduce repeat reporting and build community confidence.
Capabilities
Field teams
Mobile job cards and navigation, with status updates synchronised in real time.
Management view
Real-time dashboard for performance and KPI tracking, including fault resolution times.
Connected detection
Leaks, encroachments and mapped assets from the other offerings can flow in as tracked jobs.
What you receive
Fault register
Every fault with reference, location, category, status and full history.
Job cards
Assigned crew, priority, navigation and completion record.
Management dashboard
Open faults, response times, escalations and KPI performance.
Reporter updates
Status notifications so the public always knows where a fault stands.
Faster response
Automated routing and escalation shorten the time from report to dispatch.
Accountability
A transparent, time-stamped record of service delivery.
Scope a fault management project
Every engagement starts with a joint scoping session. Tell us about your network and we'll come back with a proposal.